Module 1 Quiz

Q1. True or False:
Case management is primarily about coordinating services between agencies.

Which of the following best describes strengths-based casework?

Select the option that best describes what voice and choice looks like in practice.

Q4. True or False:
Cultural safety is defined by the practitioner’s intention and level of training.

Which of the following statements reflects culturally safe practice with Aboriginal and Torres Strait Islander families?

Reflective Practice Prompt:
Think of a time you felt challenged by a family’s response or behaviour. What helped you stay grounded and open, rather than reactive or defensive?

Which of the following phrases is the most strengths-based and respectful way to write about a parent in a case note?

True or False:
It is the caseworker’s responsibility to ensure all services follow through on their commitments to the plan.

Scenario-Based Question:
You’re supporting a young person who hasn’t responded to messages or attended any scheduled check-ins for over a month. You’ve spoken to the carer, who says the young person isn’t interested. You’re under pressure to complete their case plan. What do you do next?

Which of the following is a clear sign that a case plan is service-led rather than family-led?

Reflective Practice Prompt:
What’s one thing you’ve noticed about your own case planning that you’d like to shift going forward? Think practically and write your answer below.

True or False:
Using terms like non-compliant, resistant, or failed to engage is acceptable if the information is factually correct.

Which of the following best reflects trauma-informed practice in casework?

True or False:
Families disengaging from services is often a sign of disinterest or unwillingness to improve.

Which of the following would best support shared decision-making in a case planning process?

Scenario-Based:
You’re working with a mother who expresses frustration about being asked to ‘tell her story again’ to yet another worker. What’s the most trauma-aware and culturally safe next step?

Reflective Practice Prompt:
What are some small ways you can build trust in the first few meetings with a family who has experienced service fatigue or systemic harm?

True or False:
It is okay to write case notes in professional language even if it would be hurtful or confusing to the person being written about, as long as it’s accurate.

Which of the following statements reflects a strengths-based reframe of the phrase “father refused to engage”?

Reflective Practice Prompt:
What does cultural safety look and feel like in your current practice, and what’s one area you could strengthen?